Refunds

Last updated [DATE]

Credits let you watch other people's sessions. This page covers what happens if something goes wrong, and when you can get your money back.

What credits are

Credits buy playback of sessions on Living Myth and nothing else. They can't be transferred to another person, and they can't be turned back into money except as described on this page.

Credits don't expire.

Your purchase

Credit packs are sold by Paddle, which acts as the seller of record. Paddle handles payment, tax and refunds for your purchase, and their buyer terms apply alongside this page.

When you can get a refund

Within 14 days, if you haven't used any credits from the pack. A full refund, no reason needed.
If a session you paid for couldn't be played because of a fault on our side, the credits go back to your balance. If it keeps happening, we'll refund the money instead.
If you were charged by mistake — twice for the same purchase, or for something you didn't buy.
Where the law in your country gives you a right to one, regardless of anything above.

When you can't

Once you've started watching a session, the credits for it have been used. If you're in the EU or UK you have a 14-day right to cancel digital purchases; by starting playback you agree to lose that right for the credits you spend, because the content has been delivered. You keep the right for any credits you haven't used.

Credits earned by labelling frames aren't purchased, so they can't be refunded for money.

How to ask

Contact [CONTACT EMAIL] with the email on your account and roughly when you bought. You can also request a refund directly through Paddle using the link in your receipt.

If Living Myth closes

If we ever stop offering playback, we'll give notice first and refund unused purchased credits.